Smart Link Solutions Blog

Maintain A Positive Reputation Before and After A Customer's Experience

Maintaining a positive reputation is critical when running any small to mid-sized business (SMB). According to the American Lifestyles 2015 study conducted by Mintel, 70% of consumers search for online reviews before buying a company's product or service. Consumers also want companys to respond to messages and emails in a timely manner. Businesses need to be aware of the recent changes in communication via the internet that will affect a potential sale and returning customers. 

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Tags: Yelp, reputation management, online reviews, direct messaging

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