Smart Link Solutions Blog

Want To Increase Your Customer Satisfaction? Use Message-On-Hold

What type of “on-hold” system does your business use for its phone lines? When a customer or prospective customers calls your business, you should take this time to connect with him or her through the use of Message-On-Hold (MOH). As the name suggests, this involves the playback of customized, automated messages while the user is on hold. There are several benefits associated with the MOH services, some of which we're going to discuss.

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Tags: On Hold Messages, message on hold, MOH

Jumpstart Your Holiday Marketing with Message on Hold

October is starting to wind down. Halloween is just around the corner, the Thanksgiving holiday is a month away, and the December holidays are a scant 58 days away. Groan… There’s much to accomplish between now and the end of the year! 

For me, fall is a harbinger of the busy, holiday production season that occurs each year in the Message on Hold industry. Everyone in the on-hold marketing “food chain” gears up to produce zillions of special holiday messages for their subscribers’ clients to enjoy between Thanksgiving and the start of the New Year. It’s a big deal in the world of on-hold marketing. 

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Tags: On Hold Messages, message on hold, MOH

Pay Your Dues: Don't Let Copyright Infringement Destroy Your Business

Last week was Friday the Thirteenth.  When it falls on a Friday, the thirteenth, a day like any other day, gains significance.  To some, it’s a series of scary movies.  Others worry that little (and big) disasters may occur throughout the day.  The less superstitious among us treat it just like any other day.  To ASCAP and many of those in the music industry, Friday the Thirteenth is a milestone.  ASCAP celebrated its 101st birthday on Friday, February 13th, 2015! 

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Tags: On Hold Messages, music copyrights, music royalties, overhead music, copyright infringement, message on hold

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